Returns & Refunds

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Returns Process

Policies

Refunds

Cancellation

 

Returns Process

We are unable to exchange or refund any purchased items as a precautionary measure to mitigate the spread of COVID-19.

Policies

Only items which have a manufacturing defect can be returned or refunded, you can return any item with a manufacturing defect to your nearest Boots store (you can find your nearest store in our store locator).

You can also visit our website www.alshaya.com, e-mail us at [email protected], or call our contact center on 800-SHAYA or 800-74292.

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

Refunds will be done only through the Original Mode of Payment. Any refunds given by us in relation to returns/exchanges will be made as follows.

Country / Payment Method

Credit Card

Debit Card / KNET

SADAD (KSA only)

Cash on Delivery

Kuwait

Credit Card

Alshaya Card

Not Available

Alshaya Card

United Arab Emirates

Credit Card

Debit Card

Not Available

Alshaya Card

Saudi Arabia

Credit Card

Debit Card

SADAD

Cash

References to Alshaya Card refer to our gift/refund card which may then be used for future purchases in our stores, not online.

Cancellation

If you wish to cancel your order, you may do so by calling our Customer Services department 800-SHAYA or 800-74292 during working hours and within one hour of having placed it.

If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures. 

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.